| Hourly | Bronze | Silver | Gold | All-Inclusive | |
|---|---|---|---|---|---|
| Monthly Cost | $0 | $200 | $300 | $525 | $50/month/device |
| Labor Hours Included Annually | - | 16 | 26 | 52 | Monthly Maintenance + All Repair Labor |
| Hourly Rate | $150 | $125 | $125 | $110 | $125 |
| LiveDrive Cloud Backup Included | - | 3 devices | 6 devices | 12 devices | 1 device |
| LiveDrive Additional License | $5/month/device | $5/month/device | $5/month/device | $5/month/device | $5/month/device |
| RMM Software Included | - | 1 device | 2 devices | 5 devices | 1 device |
| RMM Additional License | - | $10/month/device | $10/month/device | $10/month/device | - |
| Onsite Service Minimum | 1 Hour + $50 Onsite Fee | 1 Hour | ½ Hour | ½ Hour | ½ Hour |
| Remote Service Minimum | ½ Hour | ¼ Hour | ¼ Hour | ¼ Hour | ¼ Hour |
| Normal Response Time | As Available | 1 Business Day | 1 Business Day | ½ Business Day | 1 Business Day |
| After-Hours Availability | By Appointment | By Appointment | By Appointment | By Appointment | By Appointment |
| Priority 2-Hour Response | - | +25% Incident Cost | +25% Incident Cost | +25% Incident Cost | +$75 Incident Cost |
| On-Call 24/7/365 | - | +$75/week | +$75/week | +$75/week | +$75/week |
| Video Learning Library | 5 users - +$25/month | 5 users - +$25/month | 5 users - +$25/month | 5 users - +$25/month | 5 users - +$25/month |
| Task | Time | Frequency | Annual Estimate |
|---|---|---|---|
| PC Physical Cleaning | ¼ Hour | Annual | ¼ Hour/PC |
| Maintenance/Backup Check, Non-Critical PC | ¼ Hour | Quarterly | 1 Hour/PC |
| Maintenance/Backup Check, Standard PC | ¼ Hour | Monthly | 3 Hours/PC |
| Maintenance/Backup Check, Important PC | ¼ Hour | Weekly | 13 Hours/PC |
| Maintenance/Backup Check, Critical PC | ¼ Hour | Daily | 60-90 Hours/PC |
| Account Management (e.g. password changes) | ¼ Hour | As Needed | ½ Hour/PC |
| Misc. Repairs/Updates/Usage Questions | ¼ Hour | As Needed | 2 Hours/PC |
| Network Update/Repair | ¼ Hour | As Needed | 2 Hours/Location |
| Backup Testing/Verification | 2 Hours | As Needed | 2 Hours/Device |
| Website Design, Economy | 4 Hours | One Time | |
| Website Design, Standard | 15 Hours | One Time | |
| Website Design, eCommerce | 25 Hours | One Time | |
| Web Application Design | 10-100 Hours | One Time | |
| Website Content Updates | ¼ Hour | As Needed | 3 Hours/Website |
| Website Search Engine Optimization | ¼ Hour | Monthly | 3 Hours/Website |
| Website Maintenance/Updates | ¼ Hour | Monthly | 3 Hours/Website |
| Domain Management/Renewal | ¼ Hour | Annual | ¼ Hour/Domain |
| End-User Security Training | 1 Hour | As Needed | 1 Hour/User |